Store Policies

Reselections, Cancellations, and Returns

All merchandise otherwise eligible for return or exchange must be in new condition as received.

Special Order Merchandise

Special orders are orders containing merchandise that is not held in regular stock and is ordered at the specific request of the customer. As such, special orders cannot be cancelled, returned or exchanged under any circumstances once Bullard Furniture has placed the order with the manufacturer. Customer is required to pay the balance of the purchase price and arrange for pick-up or delivery of the merchandise within 7 days from notification to Customer that the merchandise is available for pick-up or delivery. Customer's failure to do so shall not relieve Customer of its obligation to pay the entire amount owed for such merchandise.

Stock Merchandise

Stock merchandise may be returned within 7 days of delivery or pick-up, subject to a 20% restocking fee plus Bullard Furniture's cost of delivery, if applicable. There will be an additional pick-up charge if returned by a Bullard Furniture delivery truck. Merchandise that was a pick-up must be returned in the original wrapping or box. Stock merchandise may be cancelled up to 3 days before delivery or pick-up for a full refund. Fabric protection fees are refundable with return of certificate in same condition as issued.

Bedding

Mattresses and box springs once delivered or picked up are not subject to return or exchange without the written return approval of the bedding manufacturer.

Pictures, Lamps, Accessories and Area Rugs

May be returned within 48 hours for exchange or for a full refund. After 48 hours these items may not be returned or exchanged.

Clearance Center, Floor Samples, Tent Sale and Warehouse Sale Purchases

This merchandise is sold "As Is" and not subject to cancellation, return, service, exchange or refund. This merchandise must be picked up within 48 hours, and all sales are final.

Delays

Approximate delivery dates are based on standard manufacturer lead times and are subject to change. Bullard Furniture cannot be held responsible for delays in transportation, fabric shortages, production or other acts that may result in delay of a Customer's order. Failure to deliver your merchandise by the estimated delivery date will not give Customer the right to cancel the order without the express written consent of Bullard Furniture.

Refunds

Purchases paid by check will be refunded by check made payable to Customer on sales order, and issued 14 business days from cancellation or return of merchandise. Purchases paid by credit card or debit card may be refunded as paid, or by company check, at Bullard Furniture's option. Purchases paid by third party financing or gift certificate will be credited in the same form as payment was made, within 5 business days of cancellation or return of merchandise. Purchases paid by cash will be refunded by check within 5 business days of cancellation or return of merchandise. Bullard Furniture reserves the right to request such documentation as deemed necessary by Bullard Furniture to verify the identity of person(s) requesting a return, exchange or refund.